Includes bibliographical references and index.

Part I: Public policy and the environment of health services delivery -- Carilion clinic / Alexandra Piriz and Kurt Darr -- State Health Department: cutting budgets in times of revenue shortfall / Gary E. Crum -- Flu vaccine / Mary K. Feeney -- Medicare and drug-eluting stents / David M. Currie and Mark Arundine -- Merck's crixivan / Kimberly A. Rucker and Kurt Darr --

Part II: Strategic management -- Riviera Medical Center: Riviera wellness services / Michael F. King and Robert C. Myrtle -- Medical Center of Southern Indiana: community commitment and organization revival / Jonathon S. Rakich and Alan S. Wong -- The case of the unhealthy hospital / Anthony R. Kovner -- Edgewood Lake Hospital: leadership in a rural healthcare facility during challenging economic times / Brent C. Pottenger ... [et al.] -- Mueller-O'Keefe Memorial Home and Retirement Village: strategic planning in a continuing care retirement community / William E. Aaronson -- Caregivers / Randi Priluck --

Part III: Management, medical staff, and governing body -- Governance challenges at Good Hands Healthcare / Amy J. Hillman and Marilyn Seymann -- The day after / Richard L. Johnson -- Hartland Memorial Hospital: in-box and priority-setting exercise, Part 1 / Kent V. Rondeau, John E. Paul, and Jonathon S. Rakich -- The bad image radiology department / Kurt Darr -- Westmount Nursing Homes, Inc.: implementing a continuous quality improvement initative / Kent V. Rondeau -- District hospital: a lesson in governance / Cynthia Levin and Kurt Darr --

Part IV: Resource utilization and control -- Regional health system: the Satellite Health Park strategy / Jonathon S. Rakich and Michael F. Rolph -- The ER that became the emergency: managing the double bind / Earl Simendinger ... [et al.] -- Attica Memorial Hospital: the Ingelson Burn Center / Bonnie Eng-Suess and Robert C. Myrtle -- West Florida Regional Medical Center / Curtis P. McLaughlin -- Brunswick Community Hospital cash flow crisis / Michael Wiltfong, Gary R. Wells, and William E. Stratton --

Part V: Human resource management and organizational dynamics -- Santorini Hospital: can culture change save it? / Ronnie Rodrigo Boongaling and Robert C. Myrtle -- Hospital software solutions / Elizabeth M. A. Grasby and Jason Stornelli -- A new "brand" for Senior Health Plus / Rosalie Wachsmuth and Robert C. Myrtle -- Autumn Park / Cara Thomason and Robert C. Myrtle -- Appalachian Home Health Services / Kathryn H. Dansky -- Suburban Health Center / Bruce D. Evans and George S. Cooley --

Part VI: Ethics incidents -- Ethics incidents / Kurt Darr.