TY  - BOOK
AU  - Rampersad, Hubert K.
TI  - Total Performance Scorecard: Redefining Management to Achieve Performance with integrity
SN  - 9780750677141
AV  - HD 62.15  .R3598 2011
PY  - 2011///
CY  - London
PB  - Routledge
KW  - Total Quality Management
KW  - Performance--measurement
ER  -