| 000 | 005070000a22001570004500 | ||
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| 010 | _a8120318099 | ||
| 100 | _aGosney, John. | ||
| 245 | _aCustomer relationship management essentials / John W. Gosney, Thomas P. Boehm. | ||
| 260 | _aRoseville, Calif | ||
| 590 |
_aBOOK - LONG LOAN _b08-124 |
||
| 650 | _aCustomer relations--Management. | ||
| 650 | _aElectronic commerce--Customer services--Management | ||
| 650 | _aCustomer services | ||
| 852 | _90 | ||
| 949 |
_aHF 5415.5 .G68 2000 _i002001864 |
||
| 999 |
_c2141 _d2141 |
||